FREQUENTLY ASKED QUESTIONS
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The best shopping experiences are often when you just come with one, or two more people. Often we see girls come into the store with a large group of friends, and they end up confused, frustrated and without a dress because there are too many opinions. Keep it simple, and bring your most honest and trusted shopping buddy. You can rely on our team to look after you, we will not let anyone buy a dress that isn’t perfect for them!
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VietCharm-AodaiHouse specializes in traditional Ao Dai and offers five main different styles: 1. Vietnamese dynasty traditional dress, embodying the elegance and cultural heritage of Vietnam. 2. Traditional dress with long sleeves, high collar, and a long dress, perfect for formal and special occasions. 3. Traditional and modern style: Long dress with a modern collar and stylish sleeves, blending traditional elements with contemporary designs. 4. Modern style: Fashionable and trending styles are updated yearly, catering to those who seek a modern twist on the classic garment. 5. In addition, VietCharm-AodaiHouse also provides menswear and kids' clothing options, ensuring that the entire family can experience the beauty of Vietnamese traditional attire.
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NO warranties, selling the goods “as is” for “sale off products” and non-exclusive items. The Customer acknowledges that it has not relied on, and VIETCHARM has not made any representations or warranties concerning the quality or condition of the Goods, and it is purchasing the Goods on an “as is” basis. VIETCHARM expressly disclaims all warranties, whether express or implied, including any implied warranty of merchantability or fitness.
YES, VIETCHARM provides warranties. VIETCHARM gives 05 days limited warranty from the date of delivery that the Goods are in good condition and shall be free from substantive defects. The warranty does not apply to any Goods that are damaged due to the misuse, abuse or negligence of any party other than VIETCHARM.
More information about our terms/conditions and our agreements please go through our Policies page: https://www.vietcharmhouse.com/store-policies
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A: Yes, if your event is coming up in less than 1 month, off-the-rack samples are available for purchase at VietCharm-AodaiHouse. Once we receive your order, we will ship it to you and the shipping time will depend on the shipping option that you chose when you check out. This allows customers to still have access to our beautiful áo dài dresses even on short notice. It's important to note that the availability of off-the-rack samples may vary, so we recommend contacting us directly to confirm the availability and discuss any specific details for your order. At VietCharm-AodaiHouse, we understand the importance of timely delivery, and we are dedicated to providing our customers with the perfect áo dài for their special occasion. Thank you for considering VietCharm-AodaiHouse for your áo dài needs.
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A: At VietCharm-AodaiHouse, we sell you the actual dress in the photo. However, please note that the colour and material of fabrics may not be exactly 100% as shown in the image due to variations in fabric seasons and photo lighting. We strive to provide the closest representation possible, but we advise customers to allow for slight differences in colour and fabric when ordering. If you have any specific concerns about this, please feel free to reach out to our customer service team for further assistance.
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A: Yes, We do offer size customization for our in-store samples, but please note that this service is only available for a limited 5-time request for that design only. Once the quantity has been reached, we will no longer be able to customize the size. We strive to provide a personalized experience for our customers while also ensuring the uniqueness of our designs. However, you are welcome to choose from other available samples or pre-order collections. Please also note that due to fabric seasonal limitations, we are unable to customize print fabrics on our ao dai. Thank you for your understanding of our process and commitment to providing unique and high-quality ao dai for our customers.
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A: At VietCharm-AodaiHouse, custom Aodai dresses can be processed up to 90 days in advance to ensure the dress will be available on the desired date. This allows our customers to plan and secure their custom dress for special occasions or events. Additionally, for those in need of an express order, it is possible to expedite the process by paying a $30 deposit for a minimum processing time of 30 days. This flexible purchasing option caters to the individual needs and time constraints of our valued customers.
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Wash clothes
Vietcharm products should be hand-washed or dry-cleaned.
You should use a mild detergent (shampoo, shower gel) to wash your ao dai instead of regular laundry detergent. Absolutely do not use bleach.
Wash separately from other clothes
In case you cannot hand wash, you can machine wash with the lightest wash mode, remember to use a laundry bag. However, with silk and brocade, Vietcharm still encourages customers to hand-wash
For new fabric products that are still stiff, you can soak in fabric softener to soften the surface for more comfortable wearing.
Drying clothes
Dry the ao dai in a ventilated, moderately sunny place to avoid fading. Too much sunlight will cause the ao dai to fade and lose its shine
Iron
Iron on the lightest setting
Iron the inside to secure the fabric surface.
It is recommended to use a steam iron. If using a regular iron, you should place a wet piece of paper on the fabric surface before ironing
Care
If you do not wear ao dai often, you should hang your ao dai or put it in a clean bag and place it in the closet so that your ao dai is always clean, soft, and dust-free.
Avoid hanging the ao dai on the hanger for too long as it will cause the colour of the ao dai to fade
For accessories, Try to keep the jewellery from getting wet by removing them before you shower, go to the sauna or take a swim. You can take care of your jewellery by cleaning them with mild soap water and then oiling them afterwards. Oils that are suitable for this purpose are among others coconut oil, olive oil or any other kind of natural oil. By oiling the wooden jewellery you keep the wood from cracking and the surface of the jewellery stays beautiful.
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Our exclusive collection is designed by the owners, and it is a limited collection with a unique selection of sizes. In addition to our exclusive collection, we also carry designs from our in-house team and other designers, allowing us to offer a range of sizes to accommodate our diverse customer base. Whether you are petite, plus-sized, or somewhere in between, we strive to provide a size-inclusive shopping experience at VietCharm-AodaiHouse.